Change initiatives often produce confusion and ambiguity both for us as change practitioners and for the people whose change journeys we are trying to support. This ambiguity can inhibit forward progress of a change initiative.
However, there is something we can do to help smooth the path for change practitioners and the people being impacted by change: introduce a common language for change. Introducing a common language around change opens opportunities for more effective conversations and allows for progress toward achieving outcomes. Let’s explore the value of having a common language for change, and then how to use eLearning to build this common language.
Having a common language for change offers numerous benefits. Prosci researched how organizations used the Prosci ADKAR Model as a common language for change and asked participants what outcomes they experienced from using it as a common language. The benefits reported most frequently by research participants include:
According to one research participant whose organization used the ADKAR Model as a common language for change:
“Impacted people have become more acceptant of change taking place. Sponsors have more confidence in communications and engagements and have more faith that adoption and utilization will take place within a shorter period of time than previous projects that did not include the ADKAR process.”
When asked why they use the ADKAR Model as their common language for change, participants reported that the ADKAR Model:
Another research participant reported:
“ADKAR has allowed us to more openly discuss change and manage change at all levels. It has prompted thought and caused more questions to be asked (a good thing) throughout the organization. Just for these reasons, we have increased our ability to deal with and adapt to change.”
Selecting a common language for change that utilizes words that everyone in the organization can relate to allows change to become something that everyone can not only understand, but positively influence. Using the ADKAR Model as a common language creates alignment on what change is from front-line employees to senior leaders.
So, if establishing a common language for change can help achieve change outcomes and smooth lines of communication around change, how do you actually establish it? Especially in today’s busy and dispersed organizations, building a shared language can be particularly difficult. That’s where virtual learning can help. Prosci offers four eLearning modules that include the ADKAR Model, so you can quickly bring people up to speed on the ADKAR Model vernacular in a way that relates to their role.
All of Prosci’s eLearning introduces the ADKAR Model in context. Many of the modules also prompt participants to create ADKAR Model profiles, which allow them to quickly identify and address their own barriers to change. Here are two ways you might use eLearning to create common language across the organization:
Creating a common language for change is one of the first steps you can take to creating alignment about what change is, smoothing communication around change, and fostering more productive conversations about change. How might you use eLearning to create common language?
Kent Ganvik is a Development Partner for Prosci and works on bringing Prosci’s new products, services, and offerings to life in the change space. With a continuous eye toward driving client success, Kent uses his extensive background in training, project management, and data analysis to capture customer insights and drive organizational results.
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