The Prosci Project Change Triangle (PCT) is a model for successful executing and implementing projects. It was developed out of a number of client engagements and training experiences, where we found that there lacked a framework showing how different components of successful projects interact to create a sustainable and successful business initiative. This tutorial looks at the leadership component in making projects successful.
The model pictured below builds on the Prosci Project Change Triangle (PCT) framework for successful projects. The original Prosci Project Change Triangle (PCT) (the triangle in the center) presents three elements crucial to a project or initiative meeting its objectives and ROI targets: leadership/sponsorship, project management and change management. This tutorial expands on the model by illustrating the interaction between leadership and the other two elements of successful projects.
Project success is shown as a triangle because there are specific links between leadership and project management and between leadership and change management (and ultimately between project management and change management). The expanded Prosci Project Change Triangle (PCT) above shows that:
Leaders play a key role in supporting both of the other two legs of the Prosci Change Triangle - project management and change management.
This tutorial is a valuable tool you have to help get your change sponsors on board and supportive of the role they play in managing change. To make this easier, read and reference the article, "Executive Sponsor's Importance and Role" which illustrates the role of senior leaders in making change successful. Use this content and your understanding of the Prosci Project Change Triangle (PCT) to get your senior leaders on board with their role in supporting the project management and change management elements of the Prosci Project Change Triangle (PCT).
These steps are important to ensure that the project has the three elements of the Prosci Project Change Triangle (PCT) in place before getting started. Review the definitions of each of the elements and use this assessment to determine if a project has the necessary pieces in place to be successful.
On the project side, leadership is central in defining what will be changed and how it will be changed. This is why the connection between leadership and project management is referred to as executive decisions in the Prosci Project Change Triangle (PCT). The first requirement on the project-side is to clearly define what is changing in the organization. While executives typically outline some of the dimensions like scope and schedule when they charter a project, it is equally important for them to monitor and balance the time-scope-resource tradeoff on the project.
Senior leaders play a central role in making change successful. In all nine of Prosci's benchmarking studies on effective change management (1998, 2000, 2003, 2005, 2007, 2009, 2011, 2013, 2015) participants sited the role of the sponsor of change as the number one contributor to success. In most of these studies, the role of the senior leader was cited by a three-to-one margin over any other success factor. One of the biggest issues related to the executive actions on the change management side is that senior leaders don't know what good sponsorship looks like in concrete terms. It is the responsibility of the change management practitioner to educate and coach senior leaders to fulfill the roles mentioned above, with checklists and specific actions to follow.
Tim Creasey is Prosci’s Chief Innovation Officer and a globally recognized leader in change management. His work forms the foundation of the largest body of knowledge in the world on managing the people side of change to deliver organizational results.