As a senior executive, sponsor of change, and Executive Instructor for Prosci Canada teaching change management practitioners, one of the most frequently asked questions I have received is, "how can I get my executives onboard with change management and fulfilling their roles as sponsors?"
I'd like to say I have an easy answer to that one, but the truth is this may take time - remember, change is a process. One of the great tools to help is, of course, the Prosci ADKAR Model - you've got to build their awareness, desire, knowledge, ability and reinforcement. The ADKAR Model says that in order for a change to be made successfully, an individual must have strong:
Now, applying the same model to "applying change management," we get:
Ask yourself: How can I build awareness, desire, knowledge, ability and reinforcement for change management - especially with senior leaders?
Here are a few tips. You can remember this as the "Five Bs of Executive Buy-in"
Read, re-read and read the Prosci Best Practices in Change Management benchmarking report. Being familiar with best practices will enable you to answer questions about change management with confidence and credibility. Executives thrive on effective performance, and how better than by following the learnings of more than 4,000 organizations? Prosci's Best Practices in Change Management includes some important findings you can use to position change management in your organization, including the costs and consequences of applying change management late on a project and the correlation between effective change management and meeting objectives, staying on schedule and staying on budget. Best practices teach us effective methods, efficient ways and powerful tools for managing and leading change - become the subject matter expert in change management.
Based on the business case for the project, develop a solid business case for change management. Remember change management is all about benefit realization. Our goal is to have the people ready, willing and able the day we go live with the project, so we can maximize project benefits as soon as possible. Weave as many of the four benefits of change management - benefit realization, risk mitigation, return on investment and certainty of return - into your change management business case as possible. The stronger you can make the connection between effective change management and realizing project benefits, the stronger your business case will be. Then be ready to defend your business case and educate others about the true bottom line benefit of change management.
In planning Sponsor Roadmap activities, be specific with your requests and support your executives fully. Sponsors are often time-starved and removed from the potential day-to-day impacts of a change. They need a trusted advisor or coach to help keep them active and visible. Remember, the success of the project is their success, so if you can help them to achieve better results, you'll win their respect, admiration and support. But be specific with those requests. Executives have limited time and multiple demands - they will value you if you can design and support them in ways that minimize the time requirement and maximize the impact of their actions.
If you approach your executives with timidity, they think you lack confidence and you'll fail to make your point. Nobody likes to hear about more problems, especially executives who already feel under the gun - give them solutions. Remember you are backed by best practice research and methodologies that can help your organization achieve higher levels of success. They need to hear and know this. You may be a pioneer in your organization, with knowledge others don't have. Your task is to boldly move forward with ideas, answers and solutions to the problems that may be plaguing your past and current projects. Don't wait for someone to ask you for help - assert yourself!
Sometimes you need the support of an outside expert to break through a wall. An outsider has the independence to challenge traditional thinking, breakdown paradigms and "teach the old dogs new tricks." Use those experts to send a clear message and help bring executives to their own ah-ha moments regarding change management. Then, make sure you are poised to be assertive, armed with best practices, have a solid business case and be specific with your requests.
Good luck and remember to share your experiences.
Kirk Sievert is a master change management instructor and accomplished speaker. He is the founder and General Manager of Prosci Canada - the Canadian operations of Prosci Inc., a world leader in change management best practice research and provider of change management methods, tools and certification. From 2004 to 2008, Kirk served as a member of the Prosci research team and an International Executive Instructor of Prosci methodology to fortune 500 companies and government organizations around the world.