For over a decade, Prosci research participants have reported that engaging impacted employees in organizational change is a top-five contributor to that change’s success. Yet, many organizations struggle to engage these employees. Not only do organizations struggle to engage employees in specific changes, but they also struggle to help employees navigate the change process in general.
In fact, according to Prosci research participants, front-line employees are the people who receive the least training in change management.
Groups that receive change management training
These statistics are important to note because front-line employees are being impacted by significant change, yet most organizations are not giving them the skills, tools or frameworks needed to navigate change. This is often the result of resource constraints; most organizations cannot afford the time or budget to provide change management training to all of their front-line employees. As a result, employees are often frustrated by change and feel like a victim of their circumstances, rather than empowered players in organizational change.
What if we flipped this scenario? What if every employee in the organization was equipped with a framework and skills for navigating any type of organizational change? What if employees knew that their immediate reactions to change are normal, and knew how to process those potentially emotional reactions? What if employees could easily identify where they were struggling in the change process so they could proactively ask for help?
For organizations that want to tap into the power of engaged and empowered employees during times of change, but are resource-constrained, eLearning can be a great solution. Prosci eLearning allows you to quickly and easily disseminate key change management concepts to hundreds, even thousands of people around the world. This message will be delivered with 100% consistency, giving employees a common language for change that they can use when discussing change with their managers and teams.
Prosci eLearning modules all use the Prosci ADKAR Model as a foundational concept. Teaching employees the ADKAR Model through eLearning can help them pinpoint where they are in the change process and proactively address their barriers to change.
Prosci eLearning guides each employee to select a specific change they are experiencing and reflect on that change throughout the module. By doing this, employees not only learn key change management concepts, but they are able to assess their own change experience. eLearning provides a safe, anonymous space for employees to reflect on where they are in the change process, but also prompts participants to create an action plan for proactively engaging in the change going forward.
How might you use eLearning to engage employees in change? Consider the following contextual steps:
By leveraging eLearning, you can engage and empower employees around change, creating significant leverage and energy for your change programs.
Susie Taylor is a passionate advocate of personal and organizational change. As a Change Advisor for Prosci, she partners with organizations to implement change management strategies that drive adoption and results while fostering a positive employee experience. She has a master's degree in applied positive psychology from the University of Pennsylvania, where she has also served as an instructor.
Join the ranks of the more than 45,000 Prosci Certified Change Practitioners around the world. Find an upcoming training program near you.
Need support on a must-win change initiative? Want to build a change-capable organization? Prosci can partner with you to customize a solution for the specific needs of your organization.
Create a free account and access a wealth of online resources and research-based tools to help you succeed at each level of your change management journey.