More change is happening and at a faster rate. Change is also becoming more complex and requires more experienced, more advanced change practitioners to lead and facilitate change more effectively.
In Prosci’s latest round of research, participants were asked to share their experience applying change management across these complex change characteristics/types:
Spanning wide geographic areas
Little or no WIIFM
Impact across various cultures
Long time frame
Layoffs or significant staff reductions
Enterprise resource planning
Merger or acquisition
As you can see from Figure 18.1 (above), the most frequent complex changes managed by our respondents were those spanning geographic areas (59%), little or no WIIFM (53%) and impacts across various cultures (50%).
The number of changes happening at any given time is another complexity to be managed. Change practitioners are now being asked to support multiple complex changes simultaneously.
Research participants from Best Practices in Change Management - 9th Edition shared how many projects they (or their change management resource) typically support at one time. Forty-three percent reported that the change management resource supported three to five projects at any given time. Less commonly, change resources supported one to two projects (28%) or more than five (29%).
Complex Change & Saturation - Complex Skills
Evolving and expanding change requires expanding and advanced skill sets from change management resources. An advanced change practitioner brings a higher-level of value to help manage complex changes more efficiently and with higher levels of effectiveness.
These advanced practitioners need the tools, education and experience to address complex change management challenges such as:
Change management ROI
Project health management
Advanced resistance management
Change portfolio management
Project management and change management integration
Best practice auditing and alignment
Through the Prosci Advanced Certified Practitioner track, you will have the tools, education, application and experience to tackle these challenges and deliver exceptional results through expert application of change management on projects and programs.
Learn more about how to expand your skill set, deepen your knowledge and become an Advanced Practitioner with this Info Guide.
Michelle Haggerty has been with Prosci for over a decade and is currently responsible for Prosci's service portfolio and internal operations, leading the strategic direction of our offerings and ensuring delivery quality. Through balancing operational excellence with the customer experience, Michelle helps companies optimize the benefits of change management and achieve their project outcomes.