Emma Stephen

Emma Stephen is a Senior Adoption and Change Consultant and former Customer Success Manager at Microsoft. She is passionate about bringing the human element into the workplace and believes technology both enables change and can catalyze wider change efforts if introduced in the right way. Emma lives in Zurich and is currently pursuing a master’s degree in applied positive psychology and coaching psychology, which she leverages in her work with Microsoft customers.

Explore the Levels of Change Management

Latest Posts Individuals Projects and Initiatives Enterprise Archives

Featured Post

View All Posts

Projects and Initiatives - 4 MINS

How Microsoft Uses the ADKAR Model to Improve Customer Success

Driving adoption is a critical aspect of the Customer Success Organization at Microsoft as we empower customers to achieve their desired business outcomes. When it comes to managing change, customer success teams typically use “lighter-weight” adoption frameworks in contrast to end-to-end, formal change management processes. However, sometimes supporting adoption gets complicated and these informal approaches don’t support progress. What then?

Read story