Ed Powers

Ed Powers is a former Vice President of Client Success, consultant, and educator in customer success. A leading voice in customer success in high tech for 15+ years, Ed also founded Colorado Customer Success, a professional organization that enables customer success professionals to network, learn and share best practices, and move the industry forward. He became a Prosci Certified Change Practitioner in 2019.

Explore the Levels of Change Management

Latest Posts Individuals Projects and Initiatives Enterprise Archives

Featured Post

View All Posts

Projects and Initiatives - 4 MINS

Why Change Management is the Missing Piece of Customer Success

Within the software-as-a-service (SaaS) industry, customer success professionals focus on building customer loyalty, ensuring retention and growing installed-base revenue. As with the change management discipline, promoting adoption and usage of the software solution is critical to customers achieving their intended results and ROI. Given this, why isn’t the people side of change a key part of customer success roles today?

Read story