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Success Story: SYKES Embraces Change Management

Sykes Enterprises Incorporated (SYKES) is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the communications, financial services, technology and healthcare industries. 

5 Questions to Ask to Get Buy-In for Change Management

“Priority is the function of context,” says Stephen Covey. So how do you position the value of change management in the right context so that it gets the priority it needs?

Think about what you describe when you make the case for change management. How is change management viewed by your project leaders? Is it seen as an optional add-on rather than a vital contributor to the project’s success? Do you spend the conversation talking about change management activities, like communication and training, or do you focus on change management’s contribution to overall project results and outcomes?

Success Story: Academic Health System

In late 2015, a health system based in Chicago, Illinois, announced that it was integrating two new organizations. This expanded the system’s presence to multiple hospitals and nearly 100 locations.

When Should You Use a Change Management Readiness Assessment?

Change management assessments are commonly touted by consultants as a key step in the change management process. Are they necessary? What is the value of these assessments and when should they be used?

Success Story: Multinational Logistics Organization Enables Growth Through Change Capability

Crowley Maritime Corporation is a U.S.-owned and operated marine solutions, transportation and logistics company providing services in domestic and international markets. Crowley is a complex organization made up of six business units with approximately 6,000 employees. It operates in over seven countries for over two billion dollars in annual revenue.

Integrating Change Management at the Project and Individual Levels

Change management's purpose is clear - to ensure that changes deliver intended results and outcomes by addressing one of the most critical elements of successful change, the people side of change.

11 Elements of Successful Organizational Change Capability

Over the last few decades, the discipline of change management has emerged and evolved. What was once an ad hoc approach consisting of perhaps a communication plan and training plan has grown into a discipline driven by structure, rigor, process and deliverables.

Success Spotlight : Husky Uses the ADKAR Model to Achieve Project Results

Husky Injection Molding Systems Ltd. is the world's largest brand name supplier of injection molding equipment and services to the plastics industry. Husky designs, manufactures and integrates the industry’s most comprehensive range of injection molding equipment, including machines, molds, hot runners, auxiliaries and integrated systems. With more than 40 service and sales offices and employing approximately 4,000 people worldwide, Husky supports customers in over 100 countries.

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