Leadership in HR at a global manufacturing company recognized that to achieve the long-term goals of their department and the organization as a whole, they needed to proactively pursue a focus on the people side of change.

While the organization had historically been very successful at project management, growing success led to significant growth goals with very big people implications. While the leadership team within Human Resources knew that a change management capability would be necessary to accomplish the organization’s overall goals, they also knew that much of the organization was not yet ready to begin building this capability. In light of this, the department focused first on building an internal department change capability while also preparing for an eventual enterprise-wide capability build.

“Working with Prosci is a true partnership. The best practices research, the pragmatic methodology and the focus on knowledge transfer over consulting all make Prosci excellent to work with. But in the end it is the quality of the people who partner with you that sets Prosci apart.”

- Organization Development Consultant

The Challenge

To create a change management capability in the HR department, and ultimately organization wide, in order to proactively support new strategic goals and growth.

The Solution

  • Acquire a Prosci License
  • Train an initial group of change practitioners and sponsors
  • Embed change management language and concepts into daily conversations
  • Create a formal Enterprise Change Management plan
  • Facilitate organization-wide training and integrate change management into existing processes

Keys to Application

With Prosci as their chosen methodology, the Human Resources team purchased a Prosci site license that gave them access to the Prosci Guide for Managers, the book ADKAR: A Model for Change, and two role-based training programs.

The Human Resource team also used the structure of Prosci’s role-based training programs and the support from Prosci’s Enterprise Change Management suite of tools to create a plan for how they would embed change management in their organization. This enterprise plan included recommendations on who should receive change management training and how individual change management capability could be integrated in project expectations and employee reviews.

The most important part of the preparation process, however, was gauging the readiness of the organization to implement a change capability. By having a plan in place for an eventual enterprise capability build, the Human Resources department could launch a deployment plan as soon as there was sufficient pull in the rest of the organization.

The Results

Through the change management capability build, this manufacturing organization has accomplished an organization-wide shift in company culture. This in turn has resulted in projects with high employee engagement, less negativity, and more project success.

Read the Full Story

Learn how this manufacturing organization succeeded at deploying change management organization-wide, and learn what other results it has seen from building a change management capability, when you download the full story as a PDF. 

success story

Written by
Rob Green
Rob Green

Rob Green brings 25 years of business experience to his role of Account Manager at Prosci and leads the Manufacturing and Services industry verticals. His background includes engagements in manufacturing, distribution, education, and other related industries. He is dedicated to helping his clients architect enterprise change management solutions and achieve desired outcomes.

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