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3 Game-Changing Tools Used by Change Leaders at Husky

Do you have what you need to win at change? These change practitioners are utilizing the latest and greatest tools from Prosci as they impact the way change management is done at their organizations.

1998 to 2018: Here’s How We (And the Research) Have Changed

As we prepared for the release of our tenth Best Practices in Change Management report over twenty years of research, I couldn't help but notice how many things have changed in twenty years. Let’s take a moment to reflect:

5 Tactics for Engaging Effective Sponsors

The loudest resounding theme from two decades of change management best practices research is that executives and leaders play a pivotal role in change.  Active and visible change sponsorship is the number-one success factor for creating successful change outcomes.

Change management practitioners, in turn, play an important role in enabling and supporting change sponsors in their sponsorship role. When change management teams support sponsors effectively, they become a vital partner to executives in the achievement of successful change outcomes. Below is a selection of research findings on best practices for engaging executives and senior leaders in their role as change sponsors and helping them understand what activities great change sponsors perform.

Empowering Managers with the ADKAR Model

Managers have always been a key lever to success in change management work. They are the frontline troops in helping get their employees through a change successfully. Prosci’s research has continued to demonstrate that employees want to hear about change from their managers, managers can help proactively mitigate employee resistance, and having managers bought into the why of a change is crucial for success. The Prosci ADKAR Model is a uniquely valuable tool that, when used successfully, can help managers positively impact a change.  In Prosci’s Applications of ADKAR research effort, change practitioners shared their experience, insights and advice on empowering  managers with the ADKAR Model (read the full research report here).

Success Story: Flight Standards Service of the FAA

The Flight Standards Service of the United States Federal Aviation Administration (FAA) promotes safe air transportation by setting regulations and standards for certification and oversight of airmen, air operators, air agencies and designees. The service employs over 5,400 people and its work impacts the millions of travelers that fly on commercial or private aircraft throughout the United States and the world every day.

The FAA has had a well-documented legacy of working complex changes. Recent years has led many government agencies, including the FAA, to recognize the need to become more effective at leading and managing change. The Flights Standards Service internalized this charge and, in 2014, pledged to embed a new mindset, skillset and toolset for leading change.

Thought Leader Spotlight: Jean-Claude Monney, Former Chief Knowledge Officer at Microsoft Services

Jean-Claude Monney is a seasoned executive and leader in the knowledge management and digital transformation space, as well as a teacher, speaker and digital transformation coach. In our interview below, he discusses what first introduced him to change management, how he’s seen the discipline influence the business world, and where he sees it going.

Equipping Senior Leaders with the ADKAR Model

Since the beginning iterations of Prosci’s change management research, we’ve known about the importance of senior leader engagement on a project. Nearly every change manager has navigated the tension between understanding the importance of senior leader engagement on a project and the difficulty of getting this necessary engagement. What is more, it is not enough to have senior leaders involved in a change project. We must ensure that they are equipped with the tools that they need to be effective, active, and visible leaders throughout the project.

Project Success: Workday HCM Integration and Implementation at The Texas A&M University System

In 2015, the Texas A&M University System was still reliant on a payroll system that was 35 years old, expensive to maintain, and difficult to adapt. Additionally, this system no longer followed business best practices. The A&M System selected Workday as the right cloud-based software for their new human capital management system. Workday would integrate HR, payroll, and other solutions and would also simplify and standardize processes while minimizing overhead.

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