Managing change is becoming one of the most critical competencies your organization and your project teams can build. While organizations are increasingly exposing their employees to change, they are not teaching the project managers and teams how to effectively manage the people side of change. When 327 process improvement teams, consultants and leaders were asked: "If you had the chance to do it again, what would you do differently?" the most common response was: "Utilize an effective and planned change management program."
Managing the people side of change does not take a Ph.D. in psychology, or involve just 'touchy-feely' exercises, but this is often the perception of project teams not exposed to what change management is, how to use it when introducing change and what the benefits are of a well-thought out strategy for addressing the human side of change.
Use this blog as a primer for anyone on a project team. Designed to be a one-hour reading exercise, the following five articles were pulled from our blogs and educational articles to create a foundation - "Change Management 101" - for the entire project team. Below are the links to the articles which will bring your project team up to speed about the people side of change.
Change Management Primer
1. Why manage change?
This article discusses why change management needs to be a key component of your project. The costs of not managing change are tremendous - from project delays to being over budget to loss of valuable employees to complete failure. Two case studies show the impact of not addressing the people side of change.
2. An Overview of Change Management
This article describes both the individual and organizational components of effectively managed change. It provides starting steps and critical components for change management.
3. Using the ADKAR model to manage change
This article introduces the ADKAR Model of change management. It is a tool that is simple and easy to understand, yet very effective for managers and change management teams. We receive more calls for information about this model than any other. It is used as a resistance management tool, an assessment device and a tool to help change management teams organize their work.
4. Change management - the systems and tools for managing change
This article introduces the three-phase change management process - preparing for change, managing change and reinforcing change. Your strategy and your specific plans will be scaled based on the characteristics of the change and the organization that is being changed. This model provides the steps, assessments and tools for the organizational side of change.
5. How to get started in Change Management
This page maps the different scenarios you might be in and the options and resources you have for implementing change management.